Shipment Processing Time
All orders are processed within 2-5 business days. From time to time, we may get in touch with you to confirm your payment, which may add a delay to your delivery. Most orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping Rates & Delivery Estimate
We currently offer free shipping Worldwide.
North & South America: 15-20 days after shipment.*
Europe: 10-15 Days after shipment.*
Australia: 10-15 Days after shipment.*
*Delivery delays can occasionally occur, which is out of Zepty’s control.
Shipment to P.O. boxes or APO/FPO addresses
Zepty does not ship to P.O. boxes.
Billing Address and Shipping Address
Currently we only ship to your billing address. If you would like to ship to an address different than your billing address, please get in touch with us before placing an order.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 3 to 5 business days.
Customs, Duties and Taxes
Zepty is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
If you received your product damaged, please contact us to file a claim. Also, email us your order number and photos of the damaged product at firstname.lastname@example.org . Please save all packaging materials and damaged goods before filing a claim.
Our Return & Refund Policy provides detailed information about options and procedures for returning your order. We will issue a refund if the product is dead on arrival or has arrived significantly damaged. Please get in touch with us to file a claim. Your purchase is protected with 100% customer satisfaction. Due to possibility of abuse, customer must provide evidence of damaged product.
Zepty trademarks and trade dress may not be used in connection with any product or service that is not Zepty, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Zepty.com. All other trademarks not owned by Zepty.com or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Zepty or its subsidiaries. All product images, logos, trademarks are property of their respective owners.
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Zepty or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of Zepty, with copyright authorship for this collection by Zepty, and protected by international copyright laws.
Zepty and its associates attempt to be as accurate as possible. However, Zepty does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Zepty itself is not as described, your sole remedy is to return it in unused condition.
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY THIS SITE IS PROVIDED BY Zepty ON AN “AS IS” AND “AS AVAILABLE” BASIS. Zepty MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, Zepty DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Zepty WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
Last Updated: Sept 1, 2019.